Terms and Conditions for Online Sale of Bespoke, Handcrafted Items

 

Effective Date: 04.12.24

 

Welcome to Louso Leamington! Please read these Terms and Conditions carefully before purchasing any items from our online store. By placing an order, you agree to be bound by these terms.

 

1. General Information

 

1.1 Nature of Goods:

Our items are bespoke and handcrafted, which means each piece is unique. Variations in color, texture, and design are part of the artisanal process and not considered defects.

 

1.2 Eligibility to Purchase:

By placing an order, you confirm that you are at least 18 years old or have the consent of a legal guardian.

 

1.3 Updates to Terms:

We reserve the right to update these Terms and Conditions at any time. Changes will take effect immediately upon posting to our website.

 

2. Ordering Process

 

2.1 Custom Orders:

For custom-made items, please ensure that all specifications provided are accurate. We cannot be held responsible for errors in details provided by the customer.

 

2.2 Order Confirmation:

You will receive an email confirmation upon placing an order. This confirmation does not guarantee acceptance of your order.

 

2.3 Right to Decline:

We reserve the right to decline orders for any reason, including but not limited to issues with stock, inability to fulfill design specifications, or suspected fraudulent activity.

 

3. Pricing and Payment

 

3.1 Pricing:

All prices are listed in GBP and may include applicable taxes. Shipping costs are calculated separately.

 

3.2 Payment Methods:

We accept most major debit/credit cards. Payments must be completed in full before items are crafted or shipped.

 

3.3 Currency Conversion and Fees:

If purchasing from outside UK, currency conversion rates and additional bank fees may apply.

 

4. Shipping and Delivery

 

4.1 Shipping Times:

Delivery times vary depending on location and the bespoke nature of the product. Estimated delivery times will be communicated at the time of order.

 

4.2 Delays:

We are not responsible for delays caused by carriers, customs, or other unforeseen circumstances.

 

4.3 International Shipping:

Customs fees, import duties, and taxes are the responsibility of the customer.

 

5. Returns and Refunds

 

5.1 Custom Items:

Due to their bespoke nature, custom-made items are non-refundable unless defective or damaged during shipping.

 

5.2 Non-Custom Items:

Non-custom items may be returned within 14 days of delivery, provided they are unused and in original condition.

 

5.3 Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 1 day with photographic evidence. We will work with you to repair, replace, or refund the item.

 

6. Intellectual Property

 

All designs, images, and content on our website are the intellectual property of Louso Leamington. Unauthorised reproduction or use is prohibited.

 

7. Limitation of Liability

 

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products.

 

8. Privacy Policy

 

We are committed to protecting your personal data. Please refer to our [Privacy Policy] for detailed information on how your data is collected, used, and stored.

 

9. Governing Law

 

These Terms and Conditions are governed by the laws of UK. Any disputes will be resolved exclusively in the courts of Warwickshire.

 

10. Contact Information

 

If you have any questions or concerns, please contact us at:

info@louso-leamington.com

21 The Beeches

Warwick

Cv348AD

07476757971

 

By placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.