Shipping Policy

 

Effective Date: 04.12.24

 

Welcome to Louso Leamington! We aim to provide a smooth and reliable shipping experience for all our customers. Please read our shipping policy carefully to understand our procedures and responsibilities.

 

1. General Information

 

1.1 Shipping Location:

We are based in the UK and ship to domestic and international destinations.

 

1.2 Processing Time:

Orders are processed within 2-12 business days, after payment is received. Custom or bespoke items may require additional time, which will be communicated at the time of order.

 

1.3 Holidays and Delays:

Orders placed on weekends or public holidays will be processed on the next business day. Please allow extra time during peak seasons or unforeseen circumstances.

 

2. Shipping Rates

 

2.1 Domestic Shipping (UK):

We offer the following shipping options within the UK:

• Standard Shipping: £10

 

2.2 International Shipping:

We ship worldwide with the following options:

• Standard International Shipping: Costs will be discussed 

• Tracked and Signed Shipping: Costs will be discussed 

 

International shipping rates vary by destination and will be calculated at checkout.

 

2.3 Free Shipping:

Free shipping is available for orders over £200

 

3. Delivery Information

 

3.1 Estimated Delivery Times:

While we strive to meet estimated delivery times, delays may occur due to courier issues, customs clearance, or other factors beyond our control.

 

3.2 Tracking:

Tracking information will be provided for all tracked orders. Please ensure the email address provided at checkout is accurate to receive updates.

 

3.3 Delivery Address:

Ensure the delivery address is complete and accurate. We cannot be held responsible for failed deliveries due to incorrect or incomplete addresses.

 

4. International Shipping

 

4.1 Customs and Import Duties:

For international orders, customs duties, taxes, and import fees are the responsibility of the customer. These charges are not included in the shipping cost and must be settled with the relevant authorities.

 

4.2 Restricted Items:

Certain countries have restrictions on specific goods. It is the customer’s responsibility to ensure the items ordered comply with their local regulations.

 

5. Lost, Damaged, or Delayed Parcels

 

5.1 Lost Parcels:

If your parcel does not arrive within the estimated timeframe, please contact us at info@louso-leamington.com. We will work with the courier to resolve the issue.

 

5.2 Damaged Parcels:

Important Notice Regarding Parcel Coverage

Please be advised that parcels sent through our service are not covered for damage or loss during transit. Our company accepts no liability for any damage or loss incurred once the parcel has been dispatched.

Thank you for your understanding.

 

5.3 Delayed Parcels:

Delays caused by couriers or customs are outside of our control. However, we will do our best to assist you in tracking and resolving any issues.

 

6. Returns Due to Failed Delivery

 

If a parcel is returned to us due to an incorrect address, failure to collect from a local depot, or refusal to pay customs fees, we can:

• Resend the parcel (additional shipping fees will apply), or

• Issue a refund for the item cost (excluding shipping fees).

 

7. Contact Us

 

If you have any questions or concerns about our shipping policy, please contact us at:

info@louso-leamington.com

21 The Beeches

Warwick

Cv348ad

07476757971

 

Thank you for shopping with Louso Leamington!